As a car owner, you will likely need a tow truck at one time. Your vehicle could develop mechanical problems, suffer a cracked rim or get into an accident. At this stage, you might be in panic mode since you do not know whom to call. The best approach is to have a tow truck on call even if you do not need towing services. So, how do you decide on the tow truck company to work with? Below are some insights.
Start by inquiring about the towing capacity of the trucks. For example, if you have a heavy luxury car, the towing truck should have sufficient torque to haul your vehicle. If not, the tow truck driver could cause an accident on the road. What type of tow trucks are available? Consider companies that use king dollies, flatbeds and tire lift devices. The rule is to avoid hook and chain tow trucks. The towing mechanism of these trucks damages your vehicle's belly since the operator attaches brackets and chains underneath your car. Besides, there is a probability that your rear or front bumper could also suffer damage.
Once you establish that the company has suitable trucks, inquire about their operating routes. Some companies operate locally, while others have branches in other towns and states. Such companies are a preferable choice since the vehicle could break down when you are away from town.
Other than towing, what other services does the company offer? Consider companies that provide roadside assistance. It is a service where the tow truck operator repairs your vehicle where it broke down. For instance, suppose you locked your keys inside the car; you do not need to incur towing charges for such an easy fix. Some towing companies own garages or have relationships with reputable garages. Such arrangements can be beneficial when your mechanic is miles away. You should also inquire if the towing company has storage space. Remember, you may not have somewhere to park your wrecked car.
Read the company's towing contract to determine if it values its customers. For example, check what you should expect when you request the towing service. For instance, how long do you have to wait? What should you expect when the towing operators arrive? Typically, they should establish themselves, check on you, and secure the site with safety triangles to prevent accidents. Besides, they should inspect the vehicle before towing. Finally, check whether the company guarantees the safety of your car during towing and when in storage.